Shipping, Return, and Refund Policy

Last updated: 03/10/2023

1. Shipping Policy

1.1 Shipping Rates and Delivery Times

• SS GlobalKart offers the following shipping options: Standard Shipping, and Express Shipping.
• Shipping rates and delivery times may vary based on your location and the chosen shipping method. Please refer to the checkout page for specific details.

1.2 Order Processing

• Orders are typically processed within 5 to 7 business days. You will receive a confirmation email once your order has been processed and shipped.

1.3 Tracking Your Order

• Once your order has been shipped, you will receive a tracking number to monitor the status of your shipment.

1.4 International Shipping

• We currently offer international shipping. international shipping rates and delivery times will be provided at checkout.

2. Return Policy

2.1 Eligibility for Returns

• We want you to be completely satisfied with your purchase. If you are not satisfied, you may be eligible for a return or exchange. Please review the conditions below:
  • The item must be in its original condition, unused, and in the same packaging.
  • Returns must be requested within 3 days after successful delivery.
  • A video must be taken of the parcel opening. We need it in return confirmation.
• Additional eligibility criteria if applicable

• If you received different Colors and different products.
• If you received a broken product.

2.2 Return Process

• To initiate a return or exchange, please follow these steps:
  • Contact our customer support team at support@ssglobalkart.com  to request a return authorization.
    You can request a return from the website, if available.
  • Once you receive authorization, package the item securely, including all original accessories and proof of purchase.
  • Ship the item to – 105/40 Shiv shakti E-mitra, Bajrangpura,
    Sakatpura, Kota, Rajasthan 324008.

2.3 Refund or Exchange

• Upon receiving and inspecting the returned item, we will process your refund or exchange. The following options are available:
  • Refund: You will receive a full refund to your original payment method.
  • Exchange: You can choose an alternative item of equal or lesser value.

2.4 Return Shipping

• SS GlobalKart covers return shipping costs in the case of defective items or shipping errors. For other returns, the customer is responsible for return shipping charges.

3. Refund Policy

3.1 Refund Processing

• Refunds will be processed within 5 to 7 business days after we receive and approve your returned item. You will be notified by email once the refund is processed.

3.2 Method of Refund

• Refunds will be issued to the original payment method used for the purchase.

3.3 Non-Refundable Items

• Certain items may not be eligible for refunds, including [list non-refundable items, e.g., personalized or customized products].

4. Contact Us

• If you have any questions or need further assistance, please contact our customer support team at support@ssglobalkart.com